Purchase process

You can easily order products from our offer:

• through the online store,
• by phone +386 (0) 888 05 50 – from Monday to Friday between 8:00 and 15:00.
• via e-mail info@power.si

We will send the ordered products to the address you specify when placing the order, but you can also pick them up in person ((payment upon collection is not possible). If the product is out of stock, we will notify you by phone or email.

 

Orders through the online store

you can place an order 24 hours a day, every day of the week

Step 1: Select the products and add them to the basket – you can use the search engine to help you

Step 2: follow the instructions displayed on the order steps and complete the purchase

Step 3: at the end of the purchase, you will receive an e-mail confirming the purchase and summarizing the content of the purchase, if you have selected payment by advance invoice as the order option, the products will be sent to you when you transfer the amount of the invoice to our TRR account.

There is no minimum order value.

If you have any problems with your purchase (password loss, incorrect product selection, etc.), please send us an e-mail describing the problem.

 

Orders by phone

You can place your order from Monday to Friday between 8:00 and 15:00.

Step 1: call us

Step 2: Trust us with the product list and quantity

Step 3: arrange everything necessary to conclude a sales contract with the sales department

 

Orders via e-mail

You can place an order 24 hours a day, every day of the week.

Step 1: send us an inquiry to info@power.si

Step 2: trust us with the list and quantity of the products in the email address

Step 3: You will receive an email confirming the purchase and summarizing the content of the purchase to the email address from which you sent the inquiry.

Complaints

At POWER, we are aware of the importance of complaints, which is why we try to solve them in the shortest possible time and to the satisfaction of both parties, but in any case in accordance with the legally valid provisions.

In case of complaints, wrong or damaged products

Please announce the return of the goods in advance via e-mail info@power.si or by phone at (040) 190 343.

Be sure to submit a copy of the original invoice with the goods. At your request, we can exchange the goods for another or refund the purchase price.

A factual error

We bear responsibility for material defects in the goods that become apparent within two years of receiving the goods, in accordance with the Consumer Protection Act.

Article 37
The seller must deliver the goods to the consumer in accordance with the contract and is liable for material errors in his performance.

The error is factual:

• if the item does not have the properties necessary for its normal use or for traffic;
• if the item does not have the properties required for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of;
• if the item does not have the characteristics and features that have been explicitly or tacitly agreed or prescribed;
• if the seller has delivered an item which does not correspond to the sample or model, unless the sample or model has been shown only for notice.

The suitability of the goods for normal use is assessed against ordinary goods of the same type and taking into account any statements by the seller about the characteristics of the goods made by the seller or the manufacturer, in particular through advertising, product presentation or indications on the goods themselves.

The provisions of the law governing the obligation relationships apply to liability for material errors, unless this law provides otherwise.

Article 37a
The consumer can assert his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered.

In the error notification, the consumer must describe the error in more detail and allow the seller to inspect the item.

The consumer can notify the seller of the defect personally, for which the seller must issue a certificate, or send it to the store where the item was purchased, or to the representative of the seller with whom he concluded the contract.

Article 37b
The seller is not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered.

If the subject of the contract between the seller and the consumer is a used item, the seller is not liable for material defects in the goods that become apparent after a year has passed since the item was delivered.

A defect in the goods is considered to have already existed at the time of delivery if it appears within six months of delivery.

Article 37c
The consumer, who has correctly informed the seller about the error, has the right to demand from the seller that:
– corrects the defect in the goods or returns a part of the amount paid in proportion to the defect or replaces the defective goods with new flawless goods or returns the paid amount.

In any case, the consumer also has the right to demand compensation from the seller for damages, and in particular reimbursement of the costs of materials, spare parts, work, transfer and transportation of products, which arise as a result of fulfilling the obligations from the previous paragraph of this article.

The consumer’s rights from the first paragraph expire after two years from the day he notified the seller about the factual error.

You can also send your objections, comments, requests and suggestions to the email address info@power.si.

Warranty

Products have a warranty if it is stated so on the warranty card, invoice or advertising message. The supplier of the product guarantees the quality of the product or flawless operation within the warranty period, if you use it in accordance with its purpose and the enclosed instructions. The warranty period begins on the day of acceptance of the goods by the buyer.

Prices

The online price applies to all users purchasing in the online store. You don’t need to register to buy! The customer becomes a registered user by registering in the online store.

The regular price is usually higher than the Online price. The regular price is the selling price at the pick-up points.

Where only one price is listed next to the item, it means that the Online Price and the Regular Price are the same.

All prices include VAT.

Prices are valid at the time of placing the order and do not have a predetermined validity.

The prices are valid in the case of payment under the specified payment methods on the website of the online store. We have already taken into account our best price during the calculation, which means that the prices listed in the online store are fixed.

Despite our efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In this case, or in the event that the price of the item changes during the processing of the order, we will allow the customer to withdraw from the purchase, while at the same time finding a solution for mutual satisfaction.

Discounts are not cumulative.

The cost of delivery is not included in the price, except in cases where this is explicitly indicated (“free delivery”).

 

Offer

Due to the nature of the business and the desire to provide up-to-date information, information about items in the online store often changes. The price in the online store is displayed as Online price and Regular price. The online price applies to all users of the online store, including registered users. You become a registered user by registering in the online store. On the item website, the regular price is shown for each item, which is the sale price at the pick-up points.

The selected offer is a selection of items from our online store. A special offer or TOP offer is a specially reduced price of an item that is valid during a certain period for certain items that are marked with a discount in the offer. Next to the item, the reduced price of the item and the regular price, which is crossed out, are indicated.

Sale of items is the name given to items whose price has been further reduced compared to the online price, and is valid until the stock of this item is sold out. The price is indicated next to the item.

The section “Recommended products” shows items that we recommend to customers due to the product’s features and/or price. The recommendation is intended for a wider range of people and does not take into account the needs and characteristics of the individual buyer, therefore the buyer himself makes the decision to purchase and we do not assume any responsibility for it.

Pictures

Pictures can only be symbolic and do not always fully reflect the actual condition or characteristics of the item!

The order

Purchase agreement between POWER DAMIJAN DOBNIK S.P. and to customers in the online store, it is concluded at the moment when we send the customer the first email about the status of his order. From this moment on, all the prices and conditions stated in the message are valid, which apply to both the provider and the buyer. The person with the information specified when placing the order is considered a buyer. It is not possible to change customer data later. The sales contract (i.e. the first electronic message about the status of the order) is stored electronically on the server and is always accessible to registered users via their user profile.

Issuance of an invoice

Upon delivery of the ordered items, we also deliver a printed delivery note to the customer. The customer receives the invoice within three days by mail or together with the delivery of the ordered products. In the case of personal collection, the buyer receives a printed invoice upon collection or within three days by mail. The price and all costs related to the purchase are detailed on the invoice. The buyer is obliged to check the correctness of the data before placing the order. We do not take into account objections made later regarding the correctness of the issued invoices.

 

Purchase notification process

The order

– After submitting the order, the buyer receives a notification with a summary of the ordered products and the selected payment and delivery options by e-mail. All details about the status and content of each order are always available to users on the website in the user profile.

– We will review your order during working hours, check the availability of the ordered items and confirm the order or reject it with a reason. We reserve the right to contact the client for the purpose of checking data or ensuring the accuracy of delivery.

– When delivering items that the provider does not have in stock in its own warehouse, it is exclusively bound to the delivery by its supplier and the time in which this supplier can deliver the item to the provider. We will send notifications about up-to-date information regarding the delivery of items to the subscriber’s mailbox. If the delivery time is very long and the buyer does not want to wait, the buyer can let us know and we will remove the item from the order and return any funds already paid to the buyer. In this case, the buyer can notify within 15 days at the latest whether he will cancel the entire order. If the supplier does not confirm the availability of the ordered items to the supplier no later than three months from the date of placing the order, the supplier may reject the customer’s order on the grounds that the item is not available. On the day of rejection, the customer’s order ceases to be valid. POWER DAMIJAN DOBNIK S.P. does not assume any responsibility for any damage that may occur due to longer delivery times or the unavailability of items that we do not have in stock in our own warehouse.

 

– The order has been shipped or is ready for personal pickup
The delivery time for products made to order is 5-10 working days after receiving your payment. In the case of ordering larger products (tent halls, carports), we will inform you of the delivery date upon receipt of the order.

In the event that you have ordered goods that cannot be shipped within the promised time due to unforeseen reasons, we will notify you of the new delivery time by phone or to your email address.

 

Order cancel

In the event that the buyer decides to cancel the order in time, he must inform the seller immediately, fill out the form in the online store in Complaints and service – order cancellation or send an e-mail to the address info@power.si. In the subject of the e-mail message, state “Cancellation of the order”, and in the message state the first and last name, as well as the number and date of the order. If it happens that the order has already been shipped, the buyer can refuse the shipment to the delivery service. In the case of personal collection, the buyer communicates his wish to cancel the order at the collection location.

 

Sales to legal entities

Registration and sales to legal entities by placing an order through the Online Store is possible, but the company name, address and tax number are mandatory. Legal entities placing an order through the Online Store do not have the right to withdraw from the contract within 15 days and cannot resolve disputes through SRPS.

Products that are made to measure and ordered by the customer cannot be returned or exchanged. Unless they are not made to order or there is a manufacturing defect.

 

Communication with users

If you need help placing an order or advice, you can call us on the phone: 040 190 343 during working hours or send an e-mail to info@power.si.

We will contact the user via means of remote communication only if the user does not expressly object to this, and in accordance with the provisions of ZEKom-1.

 

Any advertising emails will contain the following components:

– they will be clearly and unambiguously marked as advertising messages,
– the sender will be clearly visible,
– various actions, promotions and other marketing techniques will be marked as such and the conditions of participation in them will be clearly defined,
– the way to unsubscribe from receiving advertising messages will be clearly presented,
– we will expressly respect the user’s wish not to receive advertising messages.

 

Ratings and opinions

Opinions and ratings are part of the functionality of the online store and are intended for the community of all users. The online store allows any online store visitor to write an opinion, but we review it before final publication. We will not publish opinions and/or ratings that are in any way offensive, inappropriate or that, in our opinion, do not benefit other users and visitors. By submitting an opinion and/or evaluation, the author expressly agrees to the terms of use of his opinion and allows the publication of part or the entire text in all electronic and other media. We reserve the right to use the content of the opinion indefinitely and for any purpose that is in the business interest of POWER DAMIJAN DOBNIK S.P., including publication in advertisements or other marketing communications. At the same time, the author of the opinion declares and guarantees that he is the owner of the material and moral copyrights for the written opinions and comments, and that these rights are not exclusively and indefinitely transferred to the owner of the online store.