General Terms and Conditions
The general conditions of the online store are in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1).
The online store (hereinafter also “POWER online store”) is managed by the company POWER DAMIJAN DOBNIK S.P., Koroška cesta 61, 2366 Muta, with registration number: 5472446000 and tax number: SI 91180295. The company POWER DAMIJAN DOBNIK S.P. is also a provider of e-business services (hereinafter referred to as the seller or POWER DAMIJAN DOBNIK S.P.). The general business conditions determine the operation of the online store, the rights and obligations of the user and the store, and regulate the business relationship between the company POWER DAMIJAN DOBNIK S.P. and customers. The general terms and conditions of business also regulate the individual purchase rules at the pick-up points of the company POWER DAMIJAN DOBNIK S.P. The customer is bound by the general conditions valid at the time of purchase (submission of the online order).
Availability of information
We ensure the availability of information to the customer even before he is bound by the contract or offer. Information that is always available to you:
- information about the company POWER DAMIJAN DOBNIK S.P. (name and headquarters of the company, registration number),
- contact information that allows you to communicate quickly and efficiently (email, phone),
- the essential characteristics of the articles and the validity period of the data,
- availability of articles (every article that is offered for purchase on the website should be available within a reasonable time),
- conditions and costs of delivery (method, place and deadline of delivery),
- prices are clearly and unambiguously specified and shown with and without tax, possible delivery costs and other charges, as well as the validity period of the data,
- methods of payment and collection of the item, and the date of validity of the data,
- time validity of the offer,
- the term within which it is possible to withdraw from the contract and the conditions for withdrawal (description of the right to withdraw in accordance with Article 43 of the ZVPot; in cases where the consumer does not have the right to withdraw in accordance with Article 43 of the ZVPot, he is expressly informed of this) ,
- an explanation of the complaint procedure, including all information about the contact person or customer service department.
The right to withdraw from the purchase
If for any reason you want to withdraw from the sales or purchase contract, you can notify us within 14 days that you are withdrawing from the contract, without having to give a reason for your decision. You can fill out the notice of withdrawal on the form in the online store (Complaints and service – cancellation of order) or send a notice with an unambiguous statement by e-mail to email@example.com. The 14-day period begins on the day you receive the goods. The only cost you will incur in connection with withdrawal from the contract is the cost of returning the goods.
You can get a return form by sending us an email to firstname.lastname@example.org.
You can easily order products from our offer:
- through the online store,
- by phone +386 (0) 888 05 50 – from Monday to Friday between 8:00 and 15:00.
- via e-mail email@example.com
We will send the ordered products to the address you specify when placing the order, but you can also pick them up in person ((payment upon collection is not possible). If the product is out of stock, we will notify you by phone or email.
Orders through the online store
you can place an order 24 hours a day, every day of the week
Step 1: Select the products and add them to the basket – you can use the search engine to help you
Step 2: follow the instructions displayed on the order steps and complete the purchase
Step 3: at the end of the purchase, you will receive an e-mail confirming the purchase and summarizing the content of the purchase, if you have selected payment by advance invoice as the order option, the products will be sent to you when you transfer the amount of the invoice to our TRR account.
There is no minimum order value.
If you have any problems with your purchase (password loss, incorrect product selection, etc.), please send us an e-mail describing the problem.
Orders by phone
You can place your order from Monday to Friday between 8:00 and 15:00.
Step 1: call us
Step 2: Trust us with the product list and quantity
Step 3: arrange everything necessary to conclude a sales contract with the sales department
Orders via e-mail
You can place an order 24 hours a day, every day of the week.
Step 1: send us an inquiry to firstname.lastname@example.org
Step 2: trust us with the list and quantity of the products in the email address
Step 3: You will receive an email confirming the purchase and summarizing the content of the purchase to the email address from which you sent the inquiry.
Delivery and payment methods
Method and cost of delivery
The costs of delivery and preparation of products for delivery are listed in the ordering process and are final. We deliver with the GLS delivery service. The courier of the delivery service will contact you in advance and coordinate the delivery time with you.
For larger products, delivery is carried out under the direction of the company Power or with a larger logistics service.
Possible personal collection at Power headquarters.
• send us your mobile and landline phone number along with the address
• Personal pickup at the company headquarters is also possible, but it is not possible to pay upon pickup
We have already taken into account our best price during the calculation, which means that the prices listed in the online store are fixed. We provide first class items.
Payment upon collection is not possible.
The items will be sent as soon as possible and will be delivered, as a rule, within 5 to 10 working days from the date you receive the confirmation of receipt of the order to your e-mail address, unless otherwise specified, but in the case of difficult delivery of the goods, this period can be extended . We do not ship goods on Saturdays, Sundays and holidays, so the delivery time may be extended in these cases. In the high season (from 01.10 to 30.11 and from 01.03 to 30.04) there may be minor delays in delivery due to the overload of the delivery service. You can enter special requests in the “comments” field during the ordering process. We will keep you informed about the progress of the order through the online store and e-mail.
When delivering items that the provider does not have in stock in its own warehouse, the provider is exclusively bound by the delivery by the provider’s supplier and the time in which the provider’s supplier can deliver the goods to the provider. If the provider’s supplier is unable to fulfill the delivery, the provider will notify the buyer as soon as possible and reject the buyer’s order. On the day of rejection, the customer’s order ceases to be valid.
The provider does not assume any responsibility for damage caused by longer delivery times or non-delivery of goods. The provider returns any payments already made to the buyer.
The Provider shall not be liable for damage, destruction or inability to provide items due to war or civil unrest, strikes, industrial stoppages, failure to deliver, fire, storm, flood or storm, defects, willful damage, theft or other force majeure.
The delivery service reserves the right to verify the identity of the recipient of the goods in an appropriate way (inspection of personal or other documents), as this will ensure that the ordered items will be delivered to the right customer. Upon receipt, the buyer confirms the quantity and quality of the ordered items with his signature.
The provider does not cover the costs incurred in the event of a possible delay in the delivery of the items. It also does not cover costs in the event of item loss or undelivered item. In case of pre-payment for the item, the costs for the purchase of the undelivered item will be refunded to your account.
The specified delivery conditions are only valid for purchases in the power.si online store for the territory of Slovenia.
We reserve the right to extend the deadline due to technical or other errors in the process. In this case, we undertake to inform the client accordingly.
Please let us know if you have not received any notification from us and more than 3 working days have passed since the purchase.
The following payment methods are available:
- card payment through the Stripe system;
- by transfer to the account of the company POWER DAMIJAN DOBNIK S.P. (according to the offer);
Upon placing your order, you will receive an order summary to your e-mail address, which will also contain information about delivery, the selected payment method and value. When you pick up the shipment, you will also receive a delivery note in physical form, the invoice will be sent to you by mail within three days.
In the case of payment by advance invoice, we will send the package as soon as possible after receiving your transfer and if the items are in stock in the warehouse. The ordered items will be reserved for you for 3 working days, in the event that you do not settle the preliminary invoice during this time, after the past three days your items will be available to all customers again.
The pre-invoice is valid for 3 working days from the receipt of the order!
At POWER, we are aware of the importance of complaints, which is why we try to solve them in the shortest possible time and to the satisfaction of both parties, but in any case in accordance with the legally valid provisions.
In case of complaints, wrong or damaged products
Please announce the return of the goods in advance via e-mail email@example.com or by phone at (040) 190 343.
Be sure to submit a copy of the original invoice with the goods. At your request, we can exchange the goods for another or refund the purchase price.
A factual error
We bear responsibility for material defects in the goods that become apparent within two years of receiving the goods, in accordance with the Consumer Protection Act.
The seller must deliver the goods to the consumer in accordance with the contract and is liable for material errors in his performance.
The error is factual:
- if the item does not have the properties necessary for its normal use or for traffic;
- if the item does not have the properties required for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of;
- if the item does not have the characteristics and features that have been explicitly or tacitly agreed or prescribed;
- if the seller has delivered an item which does not correspond to the sample or model, unless the sample or model has been shown only for notice.
The suitability of the goods for normal use is assessed against ordinary goods of the same type and taking into account any statements by the seller about the characteristics of the goods made by the seller or the manufacturer, in particular through advertising, product presentation or indications on the goods themselves.
The provisions of the law governing the obligation relationships apply to liability for material errors, unless this law provides otherwise.
The consumer can assert his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered.
In the error notification, the consumer must describe the error in more detail and allow the seller to inspect the item.
The consumer can notify the seller of the defect personally, for which the seller must issue a certificate, or send it to the store where the item was purchased, or to the representative of the seller with whom he concluded the contract.
The seller is not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered.
If the subject of the contract between the seller and the consumer is a used item, the seller is not liable for material defects in the goods that become apparent after a year has passed since the item was delivered.
A defect in the goods is considered to have already existed at the time of delivery if it appears within six months of delivery.
The consumer, who has correctly informed the seller about the error, has the right to demand from the seller that:
– corrects the defect in the goods or returns a part of the amount paid in proportion to the defect or replaces the defective goods with new flawless goods or returns the paid amount.
In any case, the consumer also has the right to demand compensation from the seller for damages, and in particular reimbursement of the costs of materials, spare parts, work, transfer and transportation of products, which arise as a result of fulfilling the obligations from the previous paragraph of this article.
The consumer’s rights from the first paragraph expire after two years from the day he notified the seller about the factual error.
You can also send your objections, comments, requests and suggestions to the email address firstname.lastname@example.org.
Products have a warranty if it is stated so on the warranty card, invoice or advertising message. The supplier of the product guarantees the quality of the product or flawless operation within the warranty period, if you use it in accordance with its purpose and the enclosed instructions. The warranty period begins on the day of acceptance of the goods by the buyer.
The online price applies to all users purchasing in the online store. You don’t need to register to buy! The customer becomes a registered user by registering in the online store.
The regular price is usually higher than the Online price. The regular price is the selling price at the pick-up points.
Where only one price is listed next to the item, it means that the Online Price and the Regular Price are the same.
All prices include VAT.
Prices are valid at the time of placing the order and do not have a predetermined validity.
The prices are valid in the case of payment under the specified payment methods on the website of the online store. We have already taken into account our best price during the calculation, which means that the prices listed in the online store are fixed.
Despite our efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In this case, or in the event that the price of the item changes during the processing of the order, we will allow the customer to withdraw from the purchase, while at the same time finding a solution for mutual satisfaction.
Discounts are not cumulative.
The cost of delivery is not included in the price, except in cases where this is explicitly indicated (“free delivery”).
Due to the nature of the business and the desire to provide up-to-date information, information about items in the online store often changes. The price in the online store is displayed as Online price and Regular price. The online price applies to all users of the online store, including registered users. You become a registered user by registering in the online store. On the item website, the regular price is shown for each item, which is the sale price at the pick-up points.
The selected offer is a selection of items from our online store. A special offer or TOP offer is a specially reduced price of an item that is valid during a certain period for certain items that are marked with a discount in the offer. Next to the item, the reduced price of the item and the regular price, which is crossed out, are indicated.
Sale of items is the name given to items whose price has been further reduced compared to the online price, and is valid until the stock of this item is sold out. The price is indicated next to the item.
The section “Recommended products” shows items that we recommend to customers due to the product’s features and/or price. The recommendation is intended for a wider range of people and does not take into account the needs and characteristics of the individual buyer, therefore the buyer himself makes the decision to purchase and we do not assume any responsibility for it.
Pictures can only be symbolic and do not always fully reflect the actual condition or characteristics of the item!
Purchase agreement between POWER DAMIJAN DOBNIK S.P. and to customers in the online store, it is concluded at the moment when we send the customer the first email about the status of his order. From this moment on, all the prices and conditions stated in the message are valid, which apply to both the provider and the buyer. The person with the information specified when placing the order is considered a buyer. It is not possible to change customer data later. The sales contract (i.e. the first electronic message about the status of the order) is stored electronically on the server and is always accessible to registered users via their user profile.
Issuance of an invoice
Upon delivery of the ordered items, we also deliver a printed delivery note to the customer. The customer receives the invoice within three days by mail or together with the delivery of the ordered products. In the case of personal collection, the buyer receives a printed invoice upon collection or within three days by mail. The price and all costs related to the purchase are detailed on the invoice. The buyer is obliged to check the correctness of the data before placing the order. We do not take into account objections made later regarding the correctness of the issued invoices.
Purchase notification process
– After submitting the order, the buyer receives a notification with a summary of the ordered products and the selected payment and delivery options by e-mail. All details about the status and content of each order are always available to users on the website in the user profile.
– We will review your order during working hours, check the availability of the ordered items and confirm the order or reject it with a reason. We reserve the right to contact the client for the purpose of checking data or ensuring the accuracy of delivery.
– When delivering items that the provider does not have in stock in its own warehouse, it is exclusively bound to the delivery by its supplier and the time in which this supplier can deliver the item to the provider. We will send notifications about up-to-date information regarding the delivery of items to the subscriber’s mailbox. If the delivery time is very long and the buyer does not want to wait, the buyer can let us know and we will remove the item from the order and return any funds already paid to the buyer. In this case, the buyer can notify within 15 days at the latest whether he will cancel the entire order. If the supplier does not confirm the availability of the ordered items to the supplier no later than three months from the date of placing the order, the supplier may reject the customer’s order on the grounds that the item is not available. On the day of rejection, the customer’s order ceases to be valid. POWER DAMIJAN DOBNIK S.P. does not assume any responsibility for any damage that may occur due to longer delivery times or the unavailability of items that we do not have in stock in our own warehouse.
– The order has been shipped or is ready for personal pickup
The delivery time for products made to order is 5-10 working days after receiving your payment. In the case of ordering larger products (tent halls, carports), we will inform you of the delivery date upon receipt of the order.
In the event that you have ordered goods that cannot be shipped within the promised time due to unforeseen reasons, we will notify you of the new delivery time by phone or to your email address.
In the event that the buyer decides to cancel the order in time, he must inform the seller immediately, fill out the form in the online store in Complaints and service – order cancellation or send an e-mail to the address email@example.com. In the subject of the e-mail message, state “Cancellation of the order”, and in the message state the first and last name, as well as the number and date of the order. If it happens that the order has already been shipped, the buyer can refuse the shipment to the delivery service. In the case of personal collection, the buyer communicates his wish to cancel the order at the collection location.
Sales to legal entities
Registration and sales to legal entities by placing an order through the Online Store is possible, but the company name, address and tax number are mandatory. Legal entities placing an order through the Online Store do not have the right to withdraw from the contract within 15 days and cannot resolve disputes through SRPS.
Products that are made to measure and ordered by the customer cannot be returned or exchanged. Unless they are not made to order or there is a manufacturing defect.
Communication with users
If you need help placing an order or advice, you can call us on the phone: 040 190 343 during working hours or send an e-mail to firstname.lastname@example.org.
We will contact the user via means of remote communication only if the user does not expressly object to this, and in accordance with the provisions of ZEKom-1.
Any advertising emails will contain the following components:
– they will be clearly and unambiguously marked as advertising messages,
– the sender will be clearly visible,
– various actions, promotions and other marketing techniques will be marked as such and the conditions of participation in them will be clearly defined,
– the way to unsubscribe from receiving advertising messages will be clearly presented,
– we will expressly respect the user’s wish not to receive advertising messages.
Ratings and opinions
Complaints and disputes
POWER DAMIJAN DOBNIK S.P. complies with applicable consumer protection legislation and ensures effective handling of complaints at all points of sale. In case of problems, call us on 040 190 343 or send an e-mail to email@example.com. or write to us at POWER DAMIJAN DOBNIK S.P. online sales. The appeal process is confidential.
POWER DAMIJAN DOBNIK S.P. takes into account the provisions of the Act on Out-of-Court Resolution of Consumer Disputes (SRPS) and in accordance with Article 32. Article of this law recognizes the National Contact Point-Slovenia in the general conditions.
On the basis of Regulation 524/2013/EU, a single point of entry was established to resolve disputes arising from online sales. Clicking on the link will take you to the platform https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=SL. For additional help, you can contact the National Contact Point – Slovenia. The information is provided at the link: https://webgate.ec.europa.eu/odr/main/?event=main.complaints.odrList.
Limitation of liability
POWER DAMIJAN DOBNIK S.P. does its best to ensure that the information published on its websites is up-to-date and correct. Nevertheless, the characteristics of the articles, the delivery time or the price can change so quickly that we do not manage to update them in time. In such a case, we will inform the buyer about the changes and allow him to withdraw from the contract or exchange the ordered item.
POWER DAMIJAN DOBNIK S.P. is not responsible for the content of opinions about articles written by visitors. We review opinions before publication and reject those that contain obvious falsehoods, are inappropriate, misleading or offensive. We are also not responsible for the information in the reviews and limit ourselves from any liability arising from the information provided in the reviews.
We reserve the right to withdraw from the contract if an obvious error is found (Article 46 of the OZ). A mistake in the essential properties of the article and all errors which are considered decisive according to the customs of the trade or according to the intention of the parties and which would not have been confirmed or the contract concluded in the event of knowledge, are considered to be an obvious error. This also includes obvious pricing errors.
POWER DAMIJAN DOBNIK S.P. reserves the right to change the terms of business through the POWER online store at any time, in any way and without prior warning.